CUSTOMER SERVICE REPRESENTATIVE

JOB DESCRIPTION:

Track and monitor order status from placement to successful delivery;
Coordinate with warehouse, logistics, and customer service teams to ensure timely order processing;
Update order information in the system and report any arising issues (lost items, delayed shipments, returns, complaints);
Work with logistics partners to resolve delivery-related issues;
Control the return rate, identify root causes, and propose solutions for improvement.
Assist customers and sellers in retrieving order information;
Generate periodic delivery performance reports (successful delivery rate, order processing time, etc.);
Perform other tasks as assigned by direct management.

Fluent in Filipino;
Having right to work in Philippines;
Fresh graduates are welcome to apply;
Have basic knowledge of computers;
Graduated from vocational school/college/university in relevant fields (Logistics, Economics, Business Administration, E-commerce, etc.);

Basic English communication skills is an advantage;
Experience in order tracking, logistics, or e-commerce fulfillment;
Proficient in order management tools, Google Sheets, and Excel;
Strong communication skills and ability to work with multiple departments;
Ability to work under pressure, meticulous, detail-oriented, and responsible;
Preference for candidates with experience working with major logistics providers such as GHTK, Ninja Van, J&T, Shopee Express, Lalamove, etc.

Salary wage 645 Peso/ Day + plus monthly KPI bonus + 1000 PHP monthly attendance bonus;

WORKING TIME: From Monday to Saturday (9:00 a.m. – 18:00 p.m.; Lunch break 12:00 p.m. – 13:00 p.m.)

WORK LOCATION: 23 Zabarte Road Novaliches, Kaligayahan, Quezon City, Metro Manila, Philippines.

Please send your job application to the email address: career@gipvn.com